Questions / Concerns
KIRSH Helmets Return Policy
If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise. Doesn’t fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method.
Any items purchased on or after November 1st have an extended return window through January 31st of the following year.
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
- Once your return is received and inspected by KIRSH Helmets (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that, depending on your credit card company, it may take an additional 2–10 business days after your credit is applied for it to be posted to your account.
- You are responsible for all shipping costs associated with getting your order back to our warehouse.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Contact a customer service representative if you are unsure of sizing or application for any items prior to placing your order, and we will be happy to help you narrow it down!
- See below for instructions on where/how to get your return order back to us. All returns need a RA (Return Authorization) number and must be returned to KIRSH Helmets warehouse.
Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you’ll claim the inventory and get your new KIRSH Helmet faster! You are still responsible for return shipping costs on your original order back to us.
Any merchandise that has been “taken out for a ride” is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
Any merchandise or parts that show signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc.) or otherwise is in a condition other than it was received cannot be returned.
Any merchandise or parts that show signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc.) or otherwise is in a condition other than it was received cannot be returned.
Helmets must be shipped back as they were received, in their original helmet bag and box, and include all original paperwork and accessories. Un-used items that are returned with missing or damaged packaging, tags, or components may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged items.
If you change your mind, act quickly! We turn around and process orders extremely quickly. Orders can be modified or cancelled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, because the order has been processed by our warehouse and is in the queue to be shipped out.
To determine warranty requirements for a specific item, please contact us for assistance. Please note, warranty processing may take 4–8 weeks and will be subject to KIRSH Helmet policies and discretion. The warranty will not cover defects determined to be caused by normal wear or due to customer negligence.
Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures, if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient, because sometimes this process can take longer than any of us would like!
RETURN PROCESS