FAQs

Q?

What is the Fluid Displacement Liner™ (FDL™)?

A.

KIRSH’s innovative liner features the patented technology that offers an impressive display of versatility, at both low and high-energy impacts, from any direction at any one point in time. The half inch liner is produced by a robot that systematically pours the exact amount of chemistry grade silicone onto a top and bottom liner mold that has been fitted for the helmet.

Once the mold is poured, it is clamped together and set aside for cooling. Once the liner is tested and cooled, it is packaged and shipped to the final assembly location. Foam pegs and a rear foam triangle are shipped to final assembly. These are used to attach and ensure proper alignment of the liner to the helmet.

Q?

How much does the KIRSH Helmet cost?

A.

The helmet currently retails at $245 US Dollars plus shipping.

Q?

Are there special cleaning instructions for the CHM-1?

A.

Yes. Cleaning your helmet may be damaging to the product and render its use ineffective. Petroleum and petrochemical products, cleaning agents, paints, adhesives may cause damage that is not visible. For complete cleaning details see CLEANING under the STORE tab above.

Q?

What kind of warranty does KIRSH Helmets offer?

A.

Please see WARRANTY under the CUSTOMER SERVICE tab above for full details.

WARRANTY:  KIRSH Helmets warrants for two years, all product materials and workmanship when used according to the manufacturer’s instructions. The warranty does not include damage to the product as a result of misuse, abuse of the product, or normal wear and tear. KIRSH Helmets will provide a replacement part or product at its sole discretion. Purchaser must assume responsibility for the cost of shipping the product to KIRSH Helmets for service or inspection. Refer to owner's manual before use and for instructions for proper care and maintenance of your KIRSH Helmet.

The Warranty card (included in Helmet package) must be returned to:

KIRSH HELMETS,  251 State Street, Suite 201, Schenectady, NY 12305 within 14 days of purchase with a copy of the dated register receipt.

Q?

What is the KIRSH Helmets return policy?

A.

Please see RETURN POLICY under the CUSTOMER SERVICE tab above for full details.

You can request a return authorization number (RA#) by calling our Customer Service Department at 855-505-4774.

Ship to:
KIRSH Helmets, Attn: Returns (RA# XXXX)
251 State Street, Suite 201
Schenectady, NY 12305

Please retain your return tracking information. KIRSH Helmets is not responsible for packages lost during return shipment. You will receive a confirmation email from KIRSH Helmets when your return is processed that will include the full details of refund credited.

Q?

Does the KIRSH Helmet come in other colors beside Matte Black?

A.

Yes. We currently offer a wide range of colors to suit your STYLE.
Currently we offer: Matte Black (our most popular), Gloss Black, GraphiteSilver, Candy Red, White, Metallic Blue, and Goblin Green.

Q?

Can I get a custom design or pin-striping done?

A.

Although we do not currently offer custom work online, our designers can work with you to develop a unique custom shell graphic that is just right for you. Please send us an email describing the details of what you are looking for.

Additional fees will incur.

Q?

How is shipping determined for my location?

A.

Shipments (Helmets)

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS GROUND with tracking and drop-off without signature. Required signatures will incur an additional cost, so please contact us as we do not offer this method and arrangements will have to be made. Whichever shipment choice you make, we will provide you with a link to track your package online. Your fee is based on your UPS zone from our manufacturing facility.

Shipments (Accessories)

Accessories are currently NOT shipped from our helmet manufacturing facility but from our general headquarters. These items are shipped via USPS mail in order to keep the shipping costs down for our valued customers. If you require these items to be shipped by alternate means (ie UPS), please contact customer service directly either through email or the phone number below. Your fee is based on your USPS weight charges.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Please see SHIPPING in the STORE tab above for details and zone location times.